At Lezze design, we promise you the best customer journey!

All our listed products have a detailed technical description. If you have any doubts regarding dimension, colour, ..etc, please contact us. We will answer all of your questions to ensure the product satisfies your requirements.

We collaborate with a minitious team, aware of the high value of our products, that make sure the parcels are well packed. However, in the event of a damage item received, we will replace your purchased products free of charge at your convenience. 

Please note that return requests that are not due to defective products cannot be accepted.

All returns & exchanges must be post-marked within 30-days of the initial delivery date without exception.

Lezze Design reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage, installation or misuse by the client. All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material. Damaged and unpackaged returns will not be accepted.

If you have received item(s) that are incorrect or damaged, please notify our Client Services team within 48 hours at orders@lezzedesign.com to file a claim. Any notifications or claims outside of that window will not be honored. We cannot process a claim or issue a return on lighting that has been installed. Returns sent in that arrive with postage due will be returned to sender.


RETURN PROCEDURES:

Customers must contact us in advance of returning items to receive a Return Authorization Number and appropriate instructions. Returns sent that do not include Return Authorization will not be accepted.


DAMAGED OR DEFECTIVE ITEMS: 

If any item arrives damaged or is defective, customers must reject the delivery and notify customer service.

If UPS, USPS or FEDEX deliveries arrive with evidence of damage, customers must notify our customer service representatives within 5 business days of original delivery date. Images of any damaged and/or defective items are required to be sent via email before return authorizations can be issued.


SCHEDULED RETURN/EXCHANGE PICKUP:

If for any reason there is scheduled pickup from any courier service, Lezze Design is not responsible for any damage or theft of item(s).


EXCHANGES: 

If you wish to make a one-time exchange for another item(s) of equal or greater value on lezzedesign.com or one of our other websites, we will waive all return fees.  Please note anything of greater value, we can send you a custom checkout link for the difference of the exchange.

RETURNING ORDERS:

Customers who wish to cancel orders that have have not yet been delivered but tracking information is available and showing in-transit, will be charged a 10% re-stocking and return fees. 

All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material.

Please allow 7 to 14 business days for refund credits to post after cancellation. Credits may take longer to post depending on your bank card issuer. Credits may only be issued to the method of payment used at the time of purchase. 

Please contact customer service (orders@lezzedesign.com) for more information on returning an item and to receive a Return Authorization.